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Product support

Need help? Email our support team.

We can help with product usage, packaging or product condition, returns, and exchanges.

Support email

Start an email

What to include

  • The product name and the question you have
  • Your dog's age, breed, current weight, and goals when asking about product use
  • Current diet, medication, supplements, and product routine when relevant
  • An order number or clear photo, only when relevant

Quick answers

Before you email

How can I give the collagen drops?

The supplied product material shows three options: give the drops directly, mix them with food, or add them to water. Follow the bottle directions and use the marked dropper to measure the amount.

How much is one full dropper?

One full marked dropper is 1 mL. The package reference shows ½ dropper for dogs under 10 lb, 1 dropper for dogs 10–50 lb, and 2 droppers for dogs over 50 lb, used 1–3 times daily. Follow the bottle in your possession if it differs.

What should I do if I do not notice any changes?

Every dog is different, and individual responses may vary. Continue using the product only as directed on the label and monitor your dog's overall condition. Contact us with product questions, or consult a veterinarian about suitability and health concerns.

Need a customized guide?

Share any details you like and prepare an email request.

Start the dog profile